TIEN TRAN

Resume

TIEN TRAN

About

Process

Contact

Resume

TIEN TRAN

Resume

Product Designer

Built for Ambiguity

I design accessible, system-level experiences for complex products - adapting quickly, bringing alignment across teams, and delivering products that succeed.

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Get in Touch

Research

Accessibility

IA / Plain Language

Prototyping

PROJECTS

Modernizing the IRS Profile Experience

Redesigning the IRS Online Account page to help millions of taxpayers quickly find and manage their account information with confidence.

Design Systems

Plain-Language

Systems IA

Read Case Study

Modernizing the IRS Profile Experience

Redesigning the IRS Online Account page to help millions of taxpayers quickly find and manage their account information with confidence.

Design Systems

Plain-Language

Systems IA

Read Case Study

Modernizing the IRS Profile Experience

Redesigning the IRS Online Account page to help millions of taxpayers quickly find and manage their account information with confidence.

Design Systems

Plain-Language

Systems IA

Read Case Study

Designing for Street Food on the Go

A mobile ordering solution for a growing Korean street food chain - reducing wait times, streamlining operations, and improving customer satisfaction

Design Systems

Product Strategy

Prototyping

Read Case Study

Designing for Street Food on the Go

A mobile ordering solution for a growing Korean street food chain - reducing wait times, streamlining operations, and improving customer satisfaction

Design Systems

Product Strategy

Prototyping

Read Case Study

Designing for Street Food on the Go

A mobile ordering solution for a growing Korean street food chain - reducing wait times, streamlining operations, and improving customer satisfaction

Design Systems

Product Strategy

Prototyping

Read Case Study

Building Personas to Drive Alignment

Created research-backed personas that unified product, marketing, and customer teams - embedded into decision-making at a luxury travel company.

UX Research

Workshopping

User Personas

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Building Personas to Drive Alignment

Created research-backed personas that unified product, marketing, and customer teams - embedded into decision-making at a luxury travel company.

UX Research

Workshopping

User Personas

Read Case Study

Building Personas to Drive Alignment

Created research-backed personas that unified product, marketing, and customer teams - embedded into decision-making at a luxury travel company.

UX Research

Workshopping

User Personas

Read Case Study

OpenAccess

A co-designed app empowering mobility aid users to rate and find truly accessible spaces—built with oversized controls, auto-scroll, and WCAG AAA standards.

Accessibility

Co-Design

Inclusive Design

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OpenAccess

A co-designed app empowering mobility aid users to rate and find truly accessible spaces—built with oversized controls, auto-scroll, and WCAG AAA standards.

Accessibility

Co-Design

Inclusive Design

Read Case Study

OpenAccess

A co-designed app empowering mobility aid users to rate and find truly accessible spaces—built with oversized controls, auto-scroll, and WCAG AAA standards.

Accessibility

Co-Design

Inclusive Design

Read Case Study

ABOUT

Hi, I’m Tien - a product designer who loves complex systems.

With 4 years of experience designing for government and consumer products, I bring rigor and clarity to messy problem spaces. I collaborate closely with engineering and product, create scalable design systems, and ship accessible experiences. Previously at the IRS.

4

Years of Experience

4

Years of Experience

4

Years of Experience

M.S.

Human-Computer Interaction

M.S.

Human-Computer Interaction

M.S.

Human-Computer Interaction

Web & Mobile

Focus

Web & Mobile

Focus

Web & Mobile

Focus

Ashburn, VA

Based

Ashburn, VA

Based

Ashburn, VA

Based

PROCESS

Discover

Qual + quant research, stakeholder mapping, opportunity framing.

Discover

Qual + quant research, stakeholder mapping, opportunity framing.

Discover

Qual + quant research, stakeholder mapping, opportunity framing.

Design

Flows, IA, wireframes, prototypes; accessibility + design systems.

Design

Flows, IA, wireframes, prototypes; accessibility + design systems.

Design

Flows, IA, wireframes, prototypes; accessibility + design systems.

Deliver

On-going support with eng, design ops, metrics, and iterative design.

Deliver

On-going support with eng, design ops, metrics, and iterative design.

Deliver

On-going support with eng, design ops, metrics, and iterative design.

CONTACT

Let’s build something together.

Open to product design roles on web and mobile. I love complex workflows, design systems, and shipping together with engineering.

Tien Tran - Built with a Gundam-inspired theme